Privacy notice

Who is responsible for your information?

Clear Call Systems Ltd is responsible for personal information collected through this website and its enquiry form. We are registered in England and Wales under company number 17522248. Our registered office is Block, Blackbrook Business Park, Taunton, United Kingdom, TA1 2PF.

For privacy questions or requests, email hello@clearcallsystems.com or write to our registered office.

Information we receive

When you contact us, we receive your name, company, email address and the message you provide. Please only include information relevant to your business enquiry.

Our hosting and security providers also process technical request information, such as IP addresses, browser information, requested pages and timestamps, to deliver and protect the website. The enquiry endpoint uses an IP address temporarily to limit repeated submissions.

How and why we use it

We use enquiry information to respond, discuss your requirements, prepare proposals and manage related business correspondence. We rely on our legitimate interests in handling business enquiries and operating a secure website. Where applicable, we also process information to take steps at your request before entering into a contract with you.

Submitting an enquiry does not subscribe you to a newsletter or marketing mailing list.

Service providers and international processing

The website is hosted using OpenAI Sites and Cloudflare infrastructure. Form submissions are sent to our business email through Resend and handled in our business email service, Microsoft 365. These providers process information needed to deliver their services.

Provider infrastructure and support may involve processing outside the UK. Details of processing locations and applicable transfer safeguards are set out in the relevant providers’ privacy and data-processing terms. Contact us if you would like information about the arrangements relevant to your enquiry.

How long we keep information

We keep enquiry correspondence for as long as needed to deal with the enquiry and related business records. In deciding whether it remains necessary, we consider ongoing discussions, any resulting client relationship, legal record-keeping requirements and the need to resolve disputes. Hosting and email providers also retain operational and security records under their service arrangements.

Your rights

Depending on the circumstances, you can request access to your information, correction, erasure, restriction or portability, and object to processing based on legitimate interests. Contact hello@clearcallsystems.com to make a request.

You can raise a concern with us or complain to the Information Commissioner’s Office.

Scope and updates

This notice covers website visitors and enquiries. Information handling for a client engagement will also be addressed in the applicable service arrangements. We will update this notice when website processing changes.